About Service Excellence We often hear companies saying that good customer service is very important for them, but in reality, actions do not seem to support that statement. Instead of that many organizations today tend to focus only on choosing faster and easier ways to get fast recognition and easy Read more…
The three components of excellent service quality Service quality is one of the most important competitive factors in today’s business landscape. Here’s how to make it excellent. Defining excellent service is not a one-way street. It depends on how the customer experiences the service. That being said, one fact is without Read more…
We are increasingly being approached by customers who want to understand what options are available for remote working, given the situation with Coronavirus (covid-19). In this post, we look at the different options available for organisations who want to explore working remotely, as an option or as part of contingency Read more…
It isn’t a surprise that the ways we work are changing. With mobile and advanced collaboration technologies, now more than ever people are working away from the office – and doing so easily and successfully. But how much has remote work changed not only how we work, but how we Read more…